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https://businesssupport.blog.gov.uk/2020/06/30/borough-market-adapting-for-customer-safety/

Borough Market: Adapting for customer safety

Posted by: , Posted on: - Categories: Case studies, Working safely

Lucy Charles, Head of Operations for Borough Market, details the adaptations traders have taken to ensure maximum safety for both customers and themselves. Find out how you can work safely here.

Video Transcript

Hi, I’m Lucy Charles, Head of Operations for Borough Market.

During the pandemic the market has remained open Monday to Saturday for those living and working locally to shop for essential produce.

We've had to change our operations significantly during this time, this has involved us setting capacities for the space that we have here and putting in queueing systems on busy days in order not to exceed those.

Our traders have put in their individual queueing systems within the market as well and some have adapted their stands accordingly.

We’ve also put in additional cleaning regimes and we have hand wash stations and hand sanitising points dotted around the market.

In order to keep everyone a safe distance apart and keep our customers safe, we have an extra security team and stewards on site particularly at the weekends.

We have removed all seating from the site and we encourage everything to be consumed away from the market at the moment.

As long as the Government guidelines remain in place we will continue to operate in this way to keep our customers and our staff and our traders safe.


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