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Better Health: QR codes helping keep customers and staff safe

Posted by: , Posted on: - Categories: Case studies, safer working, Test and Trace

Stuart Hutchinson, General Manager at Better Health, talks about the measures it has taken after reopening its leisure centres and integrated the NHS QR code into its operations.


So we’ve recently just opened our doors back to the members of the public.

We took a number of measures to ensure that we can do this in a COVID secure environment.

We’ve made sure that we’ve reduced the capacities so that we can limit the number of people in the venue. They have to book all of their activities via our booking app. The capacities are at 10 minute slots, so that we can control the trickle flow of our customers. Their activities are limited by time. A 50 minute session for our gym users and the same for out fitness classes. As well as swimming, that we do across our other venues.

We have sanitiser points at entry to all our venues.

We encourage all our members to download the Track & Trace app, when it is launched. This will work alongside our own booking app that our members can use.

So the feedback from our customers regarding our reopening has been really positive. A lot of customers have come back welcoming the fact that they can come back to fitness, as well as, the new safety processes that we have put in place.

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