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The Saints: Ready to reopen safely

Posted by: , Posted on: - Categories: Case studies, Working safely

Cathy Frost, Owner of LoveOne shares plans put in place by high street market- The Saints, Ipswich to ensure that customers feel confident to shop safely. Find out how you can work safely here.

Video Transcript

Welcome to LoveOne in Ipswich. I’m a small high street, independent retailer and I am part of a community of about 50 plus businesses.

We are known as The Saints, and it comprises two main streets, which link our town centre to our beautiful waterfront area of town. It’s a very historic part of town.

Very sadly, most of us have been closed during the lockdown but we’ve been spending the last few weeks frantically cleaning, re-painting, getting ready to reopen. We’ve been moving furniture around.

I’ve just completed my risk assessment here. I downloaded the template from the government website, the HSE template, so that’s done.

As a group of businesses, we have kind of kept in touch, we’ve kind of been sharing intel with each other. We have clubbed together to buy our hand sanitisers, which has saved us a little bit of money at a time when we are really watching that bottom line.

I think the biggest challenge though for us as retailers is, we can do all the cleaning, all the re-painting you like, is to try and engender a sense of confidence back onto the high street, so that our customers feel that it is a safe and welcoming place to come back to.

So, we’re sending out a really unified message that Ipswich is going to be open for business on the 15th June, but it will be a safe and welcoming place to be.

We are doing everything reasonably possible we can to make it a safe and welcoming environment to come back to, because we do need those customers to come back and re-engage with us. 

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