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Sewell on the Go: Staff and customers feeling safe with new measures in place

Posted by: , Posted on: - Categories: Case studies, Working safely

Patrick Sewell, Managing Director of Sewell on the Go shares how they put in place safer working practices to help get their business back up and running following the disruption caused by Coronavirus. Find out how you can work safely here.

Video Transcript

“Hi there, I’m Patrick Sewell from Sewell on the Go in Hull in East Yorkshire. We operate 13 petrol filling stations and convenience stores.

It’s been quite a challenging time, our fuel volumes have plummeted - typically a 70% drop in volume, and our shops have actually grown because we are very community based, so we’ve been very much a go-to solution for people.

But what’s come with that is the challenge of managing our customers, and keeping our staff safe. So we’ve had to put lots of measures in - one-way systems, queueing systems inside and outside the store, marshalling those at times at peak periods.

We have headsets for our staff to communicate with each other about things. There’s lots of signage on the floors and directional arrows indicating social distance and we’ve had to make the till areas very secure and safe, with screens and again directional arrows to try to get people to go through.

So, lots going on really, but it has been very successful and our staff are feeling very safe because of it.”

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