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Sweven: Customer limits keep coffee shop regulars and staff safe

Posted by: , Posted on: - Categories: Case studies, Working safely

Jimmy Dimitrov, Co-owner of Sweven Coffee shares how they put in place safer working practices to help get their business back up and running following the disruption caused by Coronavirus. Find out how you can work safely here.

Video Transcript

Hey guys, my name is Jimmy and I’m the co-owner of Sweven Coffee. We’re based in Bedminster, Bristol. We reopened our coffee shop last week, and we’re going to show you what measures and precautions we’ve taken to in order to protect our customers. So we’re normally only two people on a shift: myself and my wife. Behind the bar we’ve only switched to takeaway. We have extra hand sanitisers, we always wear gloves, and we’ll show you now our system and how it works. 

So now I’m going to explain how the queuing system works from outside the shop. So, what we’ve done here is we have three red lines, two metres apart, so customers queue here and then they walk in. The door is always open. 

And then we have four boxes inside, so only two customers can walk in at once. They move to the available box, then they move across to the next box once it’s become available, then they move across to the next box. And what we have here is protective screening between us and the customers. We take only contactless payment, and once we take the order and the payment’s done, the customer moves across to the last box which is the collection point, and collects their drinks and cakes together, and then leaves from here right through to the exit.

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