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Boots: Measures are in place to keep staff and customers safe

Posted by: , Posted on: - Categories: Case studies, Working safely

Tracey Clements, Chief Operating Officer, Boots UK & ROI shares how they put in place safer working practices to help get their business back up and running following the disruption caused by Coronavirus. Find out how you can work safely here.

Video Transcript

Tracey Clements, Chief Operating Officer, Boots UK & ROI

The safety of our customers and our colleagues is our absolute priority. For our colleagues we’ve worked tirelessly to ensure that they have enough materials and equipment to feel safe to serve their customers who are choosing to come to Boots.

So, a number of the measures we introduced are somewhat temporary, we will now move to make more permanent and structured for our stores and our colleagues and our customers, including rules around how we queue outside. We will be introducing one-way systems in some stores, if it works for them.

Consultations will have to take place from two metres apart. There will be no testers, but we will be in a place that beauty can be purchased from Boots, and it will absolutely be the safest way possible. For example, our Number 7 business has launched an online beauty consultation now.

We believe that our customers will be driven by knowing where is the safest place to shop on the high street, and it’s our absolute ambition that they feel that when they come to Boots.

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