Skip to main content

Yes Energy Solutions: New rules introduced to keep staff and customers safe on home visits

Posted by: , Posted on: - Categories: Case studies, Working safely

Duncan McCombie, Chief Executive of Yes Energy Solutions shares how they put in place safer working practices to help get their business back up and running following the disruption caused by Coronavirus. Find out how you can work safely here.

Video Transcript

I’m Duncan McCombie, I lead YES Energy Solutions, a community interest company focused on people with fuel poverty.  We help them reduce their energy bills and reduce their carbon footprint.

Our 50 staff in an office in Halifax, support a number of installers across Great Britain. We deliver in 420 homes every single month.

When Covid-19 happened we had to make some immediate changes. We had to reduce the workload almost immediately to emergency and essential work only.

Our office staff removed to home working, where they will remain for the time being.

But we still had to get installers in peoples homes. Hot water and central heating were essential for vulnerable customers. To deliver this we made some changes, we enhanced our engagement with customers before we got there, we agreed separation in the homes, we increased ventilation, we cleaned surfaces before and after we did the work, we wore appropriate PPE, before we arrived at the household to reduce the risk of any cross infection, and we checked back with the customer afterwards, and if in doubt we encouraged the installers to stop, ask, and then resolve problems.

These actions and changing processes and approaches and engagement, meant that we could leave vulnerable customers in a safe position, but also feeling safe.

Subscribe to updates from this blog, or sign up for our email bulletin.

Sharing and comments

Share this page

Leave a comment

We only ask for your email address so we know you're a real person

By submitting a comment you understand it may be published on this public website. Please read our privacy notice to see how the GOV.UK blogging platform handles your information.